Reference

Privacy Policy For Your super508 Account

Your account details, wallet records and device access are covered by the super508 Privacy Policy, so you can understand what we collect before opening an account.

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super508 Privacy Policy For Your super508 Account
CONTACT PATHS

Privacy Help Beside Your Account

A clear contact route helps when you need to ask about account data, a wallet reference or a device record.

Account request Use the support contact available after login when you want to ask what account data we hold. Include your registered phone number only through the account route, and we may use phone verification before discussing records tied to your access.
Wallet receipt For a DANA, OVO, GoPay or QRIS privacy question, send the payment date and the reference visible in your account. We use those details to locate the correct status record without requesting your wallet password or private security code.
Device access If a mobile browser or desktop login appears in your account activity and you do not recognise it, contact us through the account support path. We can check the access record and guide the security step required before any further account discussion.
HANDLING PRACTICES

How We Manage Privacy Requests

Our privacy process follows the records created when you open, use or secure your account.

Account data

We collect the account data needed to create access, confirm your phone and respond to requests. This can include your contact details, login events and messages you send through support. We do not need your wallet password to match a payment reference.

Payment records

A DANA, OVO, GoPay or QRIS transaction can create a reference, amount status and time record linked to your account activity. We use those fields to reconcile the payment and investigate a status question, while the wallet provider remains responsible for its own records.

Cookies

Cookies and similar browser storage can keep your session available and help us remember security or preference choices. On a mobile browser, clearing site storage may end the session and require phone verification again. Your browser settings control many cookie choices.

Account security

We use login activity, phone verification and device signals to help identify unusual access. If you move from a mobile browser to desktop, the new access can create a separate security record. Keep your login details private and contact support when an entry looks unfamiliar.

Retention period

We retain account, payment and support records only for the period needed for the stated account, security, dispute or legal purpose. The exact period can differ by record type and local requirement. When a record is no longer needed, we delete it or remove identifying links where the process permits.

Change request

You can ask us to correct account data, explain how a record was used or request deletion where local law permits. Send the request through the signed-in support path with enough context to locate it. We may verify your phone before making an account-level change.

Privacy Policy Questions From Indonesia

These answers address the privacy questions we expect before an account is opened or when a wallet record needs checking. The Privacy Policy applies to account access, device activity, cookies, support messages and payment references connected with super508. For a request involving local eligibility or a legal restriction, access depends on local law and the applicable process may vary.

We may collect your phone number, account credentials, phone verification result, login activity, device signals and support messages. If you use DANA, OVO, GoPay or QRIS, we may also receive payment references and status data needed to connect the transaction with your account.

Phone verification helps us confirm that an account-specific request comes from the person with access to that account. We may ask for it before discussing login records, correcting account data or changing a privacy preference. We will not ask for your wallet password or private security code.

Yes. The Privacy Policy covers payment references, status signals and receipt details that reach us from DANA or QRIS in connection with your account. Those fields help us check a payment question. DANA and QRIS separately control the data they collect within their own services.

Use the support contact available through your signed-in account and state which field or record appears wrong. Add the relevant date or payment reference when the request concerns a wallet status. We may verify your phone before correcting data linked to your account.

We keep login, payment and support records for as long as needed for account access, security checks, payment disputes or legal duties. The period differs by record type and local requirement. When the purpose ends, we delete the record or remove identifying links where allowed.

Yes. Contact us through the account support route if a mobile browser or desktop login looks unfamiliar. Tell us the approximate time and device path shown in your activity. We can check the record and may require phone verification before discussing account-specific access.

You can submit a deletion request through signed-in support, and we will assess it under the applicable local process. Some account, payment or security records may need to remain for a stated legal or dispute purpose. Access and eligibility depend on local law.

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